Combined with the Task List, the Follow Up Calendar is a fantastic way for you and the rest of your organization to stay caught up on customer issues, and to help ensure that your team delivers the support at just the right time.
When creating a ticket, agents have the option of setting a notify date.
To view it, click Follow Up Calendar from the dashboard.
After a date is set, a reminder will appear in the Follow Up Calendar. Each reminder added is represented by its queue: