What Are the Best SMB Tools
How do you keep your growing business operating efficiently? Managing your business everyday can become an arduous task. We picked some of our favorite tools and resources tailored for small business like yourself. …
Grow Your Business with These Valuable SMB Resources
Want to grow your business? You might need a little help. Along with the right tools , these SMB resources will help you achieve your business goals. Below are several of our favorites. These …
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What is a Helpdesk?
Traditionally, the helpdesk is a specialized part of the customer service team that acts as a focus point for customer inquiries and requests. The helpdesk also takes the lead with problem resolution, service …
Why You Need To Use Helpdesk Software
As a business owner, you know the key to success is keeping customers happy. But providing excellent customer service is no easy task. You can quickly get inundated with a barrage of requests, …
Doing the Right Thing – Basics within Customer Support (3 C’s)
Have you ever experienced the following scenario? You have a problem with a big company and need to call customer support. You call, punch in numbers according to automated prompts, wait on the …
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Happy Customers Promote Loyalty (and Strengthen Your Brand)
Customer satisfaction and loyalty are hot topics these days, but can they really improve your business? Innovative companies and service providers are leveraging these metrics and enjoying strong growth because of it. Learn …
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Great Customer Service Starts with Happy Employees
“We pride ourselves on our customer service.” “What does customer service mean to you?” “Customer service is what sets us apart from the rest.” We hear these phrases almost everywhere, whether you are …
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Which Employees Should Get Customer Service Training?
Over the past few years, we’ve had the opportunity to meet with a variety of small businesses in fields such as customer support, sales, and finance. One topic that always comes up is …
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