This article explains how admins can make canned responses that your entire organization can use. You can also:
- Learn more about how canned responses work.
- Create personal canned responses.
- Edit or delete canned responses.
To create an organization wide canned response:
- Click the Admin Menu button, and select Canned Responses.
- Click Add New Canned Response.
- Enter a title and text for the canned response.
- Optionally, select one or more categories for the canned response to appear in. Leave this field blank for the canned response to be available for all categories of support tickets.
- Click Create.