This article explains how to create canned response for your personal use. You can also:
- Learn how canned responses work.
- Create an organization wide canned response.
- Edit or delete a canned response.
To create a personal canned response:
- Click on My Canned Responses.
- Click Add New Canned Response.
- Enter a title and text for the canned response.
- Optionally, select one or more categories for the canned response to appear in. Leave this field blank for the canned response to be available for all categories of support tickets.
- Click Create.