Create a personal canned response


This article explains how to create canned response for your personal use. You can also:

To create a personal canned response:

  1. Click on My Canned Responses.
  2. Click Add New Canned Response.
  3. Enter a title and text for the canned response.
  4. Optionally, select one or more categories for the canned response to appear in. Leave this field blank for the canned response to be available for all categories of support tickets.
  5. Click Create.
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