Create a personal canned response

This article explains how to create canned response for your personal use. You can also:

• Learn how canned responses work.
• Create an organization wide canned response.
• Edit or delete a canned response.

To create a personal canned response:

1. Click on My Canned Responses.
2. Click Add New Canned Response.
3. Enter a title and text for the canned response.
4. Optionally, select one or more categories for the canned response to appear in. Leave this field blank for the canned response to be available for all categories of support tickets.
5. Click Create.