Create a Heatmap


This article explains how to create a new heatmap. You can also learn:

To create a heatmap:

  1. Click the Admin Menu button and select Heatmap Management.  
  2. Enter a value for the minutes and color fields.Minutes: the time threshold for when the designated heatmap value is applied to the ticket’s ID. Use 0 to apply this color to new incoming tickets, 15 to apply this color to tickets 15 minutes old, and so on.Color: the color that the ticket’s ID receives. You can use the color picker to select a color manually, or use a hex value to set a specific color. If you don’t know the hex color you want to use already, there are also online tools like this one from Google.
  3. Once you’re finished, click Create.

Although you can use any color scheme and time threshold you like, here is a good baseline that further tweak later:

  • Green: #1cdb32 at 30 minutes.
  • Orange: #ff9000 at 90 minutes.
  • Red: #ff0000 at 180 minutes.
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