This article explains how to create a new category. You can also:

• Learn how categories work.

And how to:

• Create a new category.
• Add categories to tickets.
• Sort tickets by category.

After initially creating a category, you can change its name at any time from the Category Management page.

Change the Name of a Category

1. To change the name of a category, click on the edit icon  next to its name.
2. Enter a new name for the category.
3. Click Update.