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Deep Learning vs. Machine Learning: Similarities and Differences

By max / November 13, 2022 / Comments Off on Deep Learning vs. Machine Learning: Similarities and Differences

Two popular approaches to solving problems in the field of artificial intelligence (AI) are Deep Learning and Machine Learning. Both have become very popular recently. Many people believe that they can be used […]

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Top 5 change management models – Perfect Guide

By max / November 7, 2022 / Comments Off on Top 5 change management models – Perfect Guide

Change management is the process of implementing new strategies, policies, or procedures. It involves identifying the problems and opportunities that exist within your organization and developing an action plan to address them. The […]

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How To Create Cuѕtоmеr Sеrviсе Philоѕорhу

By max / October 7, 2022 / Comments Off on How To Create Cuѕtоmеr Sеrviсе Philоѕорhу

Providing excellent service to customers has become increasingly important for companies. Providing first-rate service to your clients is the single most important thing you can do for your company. But the first and […]

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8 Essential Features For Help Desk Software

8 Essential Features For Help Desk Software

By max / October 5, 2022 / Comments Off on 8 Essential Features For Help Desk Software

Technology has brought about various innovations to the business world that are so integral, companies would not be able to operate without them. One of these pieces of amazing technology is Help Desk […]

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What Are the Best SMB Tools

By Neil / September 25, 2019 / Comments Off on What Are the Best SMB Tools

How do you keep your growing business operating efficiently? Managing your business everyday can become an arduous task. We picked some of our favorite tools and resources tailored for small business like yourself. […]

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Grow Your Business with These Valuable SMB Resources

By Neil / September 25, 2019 / Comments Off on Grow Your Business with These Valuable SMB Resources

Want to grow your business?  You might need a little help.  Along with the right tools , these SMB resources will help you achieve your business goals.  Below are several of our favorites. These […]

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What is a Helpdesk?

By Neil / September 9, 2019 / Comments Off on What is a Helpdesk?

Traditionally, the helpdesk is a specialized part of the customer service team that acts as a focus point for customer inquiries and requests. The helpdesk also takes the lead with problem resolution, service […]

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Why You Need To Use Helpdesk Software

By Neil / September 5, 2019 / Comments Off on Why You Need To Use Helpdesk Software

As a business owner, you know the key to success is keeping customers happy.  But providing excellent customer service is no easy task.  You can quickly get inundated with a barrage of requests, […]

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Doing the Right Thing – Basics within Customer Support (3 C’s)

By Neil / February 16, 2019 / Comments Off on Doing the Right Thing – Basics within Customer Support (3 C’s)

Have you ever experienced the following scenario? You have a problem with a big company and need to call customer support. You call, punch in numbers according to automated prompts, wait on the […]

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Happy Customers Promote Loyalty (and Strengthen Your Brand)

By Neil / January 4, 2019 / Comments Off on Happy Customers Promote Loyalty (and Strengthen Your Brand)

Customer satisfaction and loyalty are hot topics these days, but can they really improve your business? Innovative companies and service providers are leveraging these metrics and enjoying strong growth because of it. Learn […]

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Great Customer Service Starts with Happy Employees

By Neil / January 4, 2019 / Comments Off on Great Customer Service Starts with Happy Employees

“We pride ourselves on our customer service.” “What does customer service mean to you?” “Customer service is what sets us apart from the rest.” We hear these phrases almost everywhere, whether you are […]

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Which Employees Should Get Customer Service Training?

By Mike Dee / December 11, 2018 / 0 Comments

Over the past few years, we’ve had the opportunity to meet with a variety of small businesses in fields such as customer support, sales, and finance. One topic that always comes up is […]

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